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Return & Refund Policy

7-Day Hassle-Free Returns

If your device arrives with factory defects, transit damage, or does not match your ordered specifications, Gadget CITi offers a straightforward 7-day return or exchange policy.

Contact Support

Reach out via phone or email within 7 days with your receipt.

Inspection

Drop off at our store in Ghana or dispatch via courier for technical check.

Refund / Replacement

Receive full refund to original payment method or instant exchange.

Return Eligibility Requirements

To qualify for a return or replacement, the product must meet all criteria:

Item returned within 7 calendar days from delivery or pick-up date.
Item must be complete with original box, manuals, accessories, and receipt.
Device must be free of physical drop damage, water damage, power surge burns, or altered serial numbers.

Refund Processing Timelines

Following successful technical inspection:

Mobile Money & Card Refunds: Reversals are processed via Paystack directly to your original MoMo or card account within 3 to 5 business days.
Immediate Store Credit: Optional instant store credit or replacement item exchange available on request.

Non-Refundable Items & Services

Custom technical repair labor, motherboard diagnostics, or software flashing after work completion.
Single-use accessories with broken seal packaging (e.g. screen protectors or opened ear tips).
Devices modified by unauthorized third-party technicians after delivery.

For Returns

Call Support: 054 344 2518 | Email: support@gadgetsciti.com

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